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7percent Ventures
7percent Ventures

Head of Business Operations



Sales & Business Development, Operations
London, UK
Posted on Wednesday, June 5, 2024

Exciting times in e-commerce: E-commerce sales is driven by consumers that increasingly buy more online and the emergence of small and medium online sellers, selling through multiple channels (Shopify, Amazon, Tik Tok, Instagram). Today, these online sellers are falling behind large retailers due to the complexity of logistics and are ignored by large incumbent logistics service providers. We are on a mission to change that.

Building a next generation Fulfilment-as-a-Service platform: Bezos developed a cloud-based Fulfilment-as-a-Service (FaaS) platform for online sellers, connecting existing fulfilment and logistics providers, enabling these sellers to get access to a global fulfilment network, expand into multiple countries and compete with large online sellers with fast and reliable fulfilment and delivery solutions.

We are looking for an exceptional Head of Business Operations: Someone that gets excited about the adventure of a startup and wants to work hard and build a world class business. Someone that is hands on, solves problems, and gets his or her hands dirty in the execution. Someone that is a self-starter, comfortable with ambiguity, strong attention to detail, excellent interpersonal and communication skills, the ability to work in a fast-paced startup, coupled with strong analytical skills, taking a data-driven approach to solve complex problems and programs. A “can do” attitude is an absolute must, and candidates must demonstrate a superior track record of delivering results.

Key Responsibilities:

  1. Operational Leadership: Oversee and manage all aspects of the business operations, including warehouse partners, carriers and customer support
  2. Continuous Improvement: Identify and implement process improvements to enhance efficiency, reduce costs, and ensure high-quality service delivery
  3. Team Management: Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and continuous improvement.
  4. Performance Metrics: Establish and monitor key performance indicators (KPIs) to track operational success and drive accountability.
  5. Stakeholder Engagement: Maintain strong relationships with internal and external stakeholders, including partners, suppliers, and customers.

Application Process:

  1. We like to get to know you and your motivations in a 30-minute chat
  2. If we both agree that there is a fit, we would like to get to know the way you work and communicate. For this, we will send you an analytical data exercise (2-4h) to prepare before the next call.
  3. In the next 30-min call with our Founder and other member of the team, we will ask you to present your answers and recommendations to us.
  4. If you are successful we will make you an offer.