Come build the future

7percent Ventures
7percent Ventures

(Senior)Manager, Air Gateway Operations



Hong Kong
Posted on Thursday, May 30, 2024

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Senior Manager, Regional Gateway Operations (Location: Hong Kong)

The Opportunity:

The role of the Manager, Regional Gateway Operations is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to oversee and enable a team of motivated operations experts, strategically leading them through the complex world of freight forwarding. You will work cross-functionally to navigate ambiguous challenges and establish a world-class gateway operations team. At this stage in Flexport's journey, we understand that great leadership is what will help us achieve our goal, leadership that spans the organization and not just your immediate team. We also understand that great leaders have to learn how to balance tactical and adaptive responsibilities. A leader who is too tactical will squelch the creativity and motivation of their teams. A leader who is too adaptive will create a lot of wasted time and effort, which will also squelch the motivation of their teams. Your job as a leader is to create balance for those you manage.

Core Responsibilities:

As a supply chain chain leader, you are an expert in executing the end-to-end movement of shipments within a regional network, import and export.

  • You will hire, coach and develop a rapidly growing team, responsible for the end-to-end movement of consolidated air freight shipments within your gateway scope (both imports and exports), including intermodal movements, and customs clearance processes. You will prioritize the career progression of your team and build in the right dynamics for success of both the individuals and the group.
  • You will guard the “front line” in ensuring the highest standard of Flexport quality: the right processes and metrics are in place for shipments to move “on-time” and exceptions are resolved quickly and appropriately. You will be responsible for meeting internal KPIs and SLAs that demonstrate quality delivery.
  • You will pilot, test and roll out new process and product initiatives, ensuring standardization and efficiency gains are achieved across all regional teams in line with our company goals.
  • You will work with gateway peers and regional air management to ensure the right metrics and data are in place to empower your regional team to deliver great performance.
  • You will be responsible for monitoring and improving overall cost-to-serve while maintaining a high level of client satisfaction.
  • You will help design and implement operational procedures in the team you oversee while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
  • You will empower your team to prioritize and align on key initiatives, experiment with the best ways to drive growth and maintain high on-the-job motivation.
  • You will support regional air leadership to build a growth plan for your own gateway.
  • You will build trusting relationships and strive for high satisfaction levels from the clients, shippers, and internal stakeholders such as Planning and Warehouse Operations. You will work with Account Management to design and iterate on effective feedback loops to ensure client needs are met.
  • You will act as a strategic consultant to your global counterparts as needed, including product & engineering and the operations excellence team on supply chain operations and your gateway strategy.

What you will need:

  • Bachelor degree
  • 10+ years of experience in logistics, freight forwarding, supply chain, Air carrier operations, in a high growth international organization. At least 5 years as a people manager.
  • A strong belief in Flexport’s mission and values, desire to change the world of freight.
  • Track record of building and managing air freight operations in Hong Kong and South China.
  • Excellent communication, interpersonal and organizational skills
  • Fluent in Chinese (Cantonese/Mandarin), good command of spoken and written English (required).
  • Demonstrated ability to lead teams in day-to-day execution and continuous process improvement not only for your own team but also at a broader organizational level
  • Hands-on, process-oriented, structured thinker with strong problem-solving capabilities
  • Strategic vision and ground floor execution
  • Client service mindset - obsessed with client happiness, internally and externally.
  • The desire to lead, train and develop up and coming industry talent
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!

About Flexport

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.