Build the platform that powers global trade

The opportunity:

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $1.3B from investors that include SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator.

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

We're looking for a Senior Technical Program Manager to help develop technology products that are at the forefront of reshaping the entire logistics & supply chain industries. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You’ll have the opportunity to reshape an industry by creating a new operating system for global trade.

You will:

• Partner with global Engineering, Product and Business stakeholders to orchestrate the delivery of key initiatives.
• Drive cross-functional team planning and development activities to ensure program tasks can be completed on-time and manage constraints around resources, scope and quality
• Clarify questions/ambiguities in product requirements & close out interpretation gaps before requirements are translated into Epics (Features) or User Stories. Facilitate the gathering of technical requirements
• Identify and manage cross-team technology dependencies and align teams on roadmaps to ensure timely delivery of initiatives.
• Build and manage program plans, Jira dashboards, measure and track programs from concept to delivery.
• Manage reporting. Provide transparency and communication to key stakeholders around program status, risks and change management
• Proactively identify and remove blockers for the product and engineering teams, and manage stakeholder expectations
• Understand the technology architecture of the solution, analyze data to identify root causes and partner closely with engineers to QA solutions when needed to help resolve technical impediments
• Ensure that software development & Continuous integration/Continuous delivery guidelines (Code Reviews, Unit Tests, Code Coverage) and any other compliance requirements are followed.
• Facilitate ongoing discussions, decision-making, and conflict resolution. Determine people, process or product solutions to address issues.
• Coach/mentor new teams on scrum agile processes and establish processes and tools for agile execution

You should have:

• Bachelor's degree in Computer Science/Engineering or related discipline with 7+ years of related technical program management experience
• Experience program managing large-scale, cross-functional programs related to enterprise systems, API integrations, cloud managed services
• Strong in agile/scrum processes, project/program planning, organization and time management
• Strong understanding of technology architecture concepts, software & product development,
• Be data and metrics driven
• Able to effectively manage ambiguity and competing priorities. Help teams prioritize and focus
• Self-motivated and able to work independently
• Excellent communication and presentation skills for engineering and product teams as well as for business and executive teams

Bonus points if you have:

• You have worked in logistics or SaaS Mid-Market / Enterprise product
• Relevant working experience in software platforms
• Experience working with Jira/Confluence
• Experience with planning functions of Scaled Agile Framework (SAFe)

Engineering Culture and Values:

• Check out our Key Values profile

Worried about not having any logistics experience?

• Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
• What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
• We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one-week intensive onboarding program designed specifically to set every new Flexport employee up for success.

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