The Opportunity:

Flexport is looking for a Sr. People Operations Manager who is a decisive problem solver with a "get it done" attitude to lead the North American People Operations team. Reporting to the Head of Global People Solutions, we are looking for someone who is a builder at heart, is incredibly organized and likes to take a data-driven approach to recommend new initiatives, or iterate on current programs to improve the employee experience. You should be someone who is not satisfied with executing someone else’s playbook or simply writing one, but rather leading a team that will deep dive into existing HR processes and develop innovative improvement ideas for both current challenges and future problems we may encounter. In order to be successful in this role, you must deeply understand our business priorities and thrive in a fast-paced, sometimes ambiguous environment.

You will:

Deliver a comprehensive roadmap for process transformation and strong project and change management to execute against it resulting in automation, standardization, and centralization of HR processes and systems where possible.

Inspire the operations team to deliver streamlined employee and manager experiences to enable HR Business Partners to fulfill their designated strategic roles.

• Manage Day-to-Day Operations:
• Lead all aspects of the full employee lifecycle transactions including new-hire, onboarding, job changes, promotions, international transfers, leaves and off-boarding processes
• Maintain a continuous improvement lens on centralized operational efficiencies for HR
• Establish service level agreements and key performance measures for HR services and align resources to achieve them
• Lead a team of HR Operations professionals, providing direction, support and enabling their success while increasing the team’s proficiency in Employee Relations, HR-related Compliance, Immigration, Global Mobility, Benefits operations, Audits and other core operations functions

• Process Management and Continuous Optimization:
• Partner with People Leadership, Business Partners and COEs utilizing process analysis to identify the types of work to be delivered through an HR services delivery model
• Document and continuously improve full employee lifecycle HR processes and procedures, measure and lead process optimization and effectiveness through diverse strategies that may involve shared services, self-service, content curation, policy creation, etc.
• Manage Employee Relations & HR-related Compliance matters personally, when required

• People Data Management:
• Drive HR process management ensuring HR operational rigor with accurate, timely, and robust data management, process, and project management practices
• Partner with HRIS to develop & implement an innovative and scalable People Operations strategy, optimizing HRIS effectiveness, automation, global processes and HR tools- ensuring they are updated and documented regularly

• HR Reporting and Audits:
• Ensure compliance with applicable employment regulations and best practices that are highly aligned to meeting the needs of the business and improving employee experience
• Develop audit and control processes related to labor law, data protection, record-keeping and reporting

You should have:

• Bachelor’s or Master’s degree in Business Administration or HR Management
• 8+ yrs of experience in HR/People Operations, preferably in a high growth environment
• Experience managing people, preferably 3+ yrs
• Strong analytical skills with the ability to communicate complex thoughts and strategies into simple, actionable recommendations
• Experience evaluating, developing, and implementing process improvements through automation and process redesign to ensure scalability
• Proven track record of organizing a company for improved efficiency, while planning for the future management needs of a high growth, performance-based environment
• Track record of successfully balancing competing priorities and drive projects to completion in a fast-paced environment and sometimes under conditions of ambiguity
• Excellent analytical, problem-solving, and project management skills, including attention to detail and the ability to process disparate information and synthesize quickly
• Demonstrated experience building cross-functional relationships across an organization
• Proven expertise in project management methodologies and tools, with a strong track record of successfully delivering complex projects on time and within budget
• In-depth technical knowledge and hands-on experience with HRIS systems, with the ability to configure and optimize system functionality
• Demonstration of in-depth knowledge and expertise of both Microsoft Office tools and Google suite, especially excel/google sheets is required
• Strong understanding of Human Resources processes and practices, including talent management, employee engagement, compensation, benefits, and Human Resources compliance
• Experience scaling operations and/or providing HR support to multi-site organizations
• Excellent leadership and team management skills, with the ability to motivate and inspire cross-functional teams
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization
• Analytical mindset and strong problem-solving abilities, with a focus on data-driven decision-making
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet tight deadlines
• An entrepreneurial spirit and demonstrated success in building a program, department or organization
• Stay current with innovative People practices and continue to implement best-in class practices to improve operations effectiveness, as well as local and regional compliance requirements to ensure alignment of operational service delivery and processes

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