Help Fix The User Experience In Global Trade

The opportunity:

The role of the Operations Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to facilitate the movement of shipments while discovering and driving efficiencies that build and improve operations as part of our Global team. You will be responsible for ensuring that all customer shipments are executed according to plan, on time and within budget. As the person who manages movement in your region with laser focus, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will drive impact through surfacing new ideas to eliminate waste, improve customer experience or introducing innovative ways of managing a supply chain.

You will:

As a supply chain specialist, you are an expert in executing the end-to-end movement of shipments within a regional network including LCL (Less-Than-Container-Load) and/or air imports and exports.

• Create a great customer experience by being proactive and utilizing the newest technologies.
• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You will test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers and within our new operational model.
• Seamlessly coordinate day-to-day operations with internal and external partners such as air, LCL, cartage and drayage vendors, the customs team and the Network Operations team.
• Execute the movement of air and/or LCL shipments within a regional network (both imports and exports).

Adaptive Responsibilities:

• You will help implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
• You will empower Account Management by participating in feedback loops to ensure client needs are met.
• You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.
• You will act as a consultant to your regional team, product & engineering and the operations excellence team on air and/or LCL supply chain operations.

You should have:

• BA/BS Degree or completed professional training as forwarding agent
• Minimum 0-3 year of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (air or LCL import knowledge is a strong plus).
• Communicating with structure.
• Fluent in English
• Time and commitment management.
• Developing and following a structured work process.
• Ownership of work environment, tools and materials.
• Problem Solving 1: Conducting research to address problems.
• Problem Solving 2: Framing and defining problems.
• Seeking help when necessary.

Mindset:

• Desire to “build a better machine” and get irritated when things aren’t optimal
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities
• Strategic vision and ground floor execution
• Excitement to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.

What's in there for you:

• Lunches: Claim back up to GBP 15 per day for lunch allowance on office days
• 25 working days as vacation days based on full time employment, in addition to the usual bank holidays in England and Wales.
• Health insurance: Flexport offers employees in UK private medical insurance with Bupa (including a dental care) and a Group Life Insurance with Unum
• Pension plan: Flexport offers employees in the UK a workplace pension plan with Aviva.
• Laptop to be provided by Flexport for business purposes
• EAP - employee assistance program via Aetna’s resources for living.
• Hybrid work arrangements
• Parental leave policy: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. Partner Flexport Benefit: 8 weeks (fully paid - 40 working days) in total, including statutory leave. The Partner Flexport benefit can be taken as separate days within one year after childbirth, but needs to be approved by the manager first. Birthing Leave Flexport Benefit: You’ll be eligible to receive Statutory Maternity Pay (SMP) as of the first day of your birth leave. The Flexport benefit will top up the SMP to 100% of your salary for the first 18 weeks.