Senior Associate, Ocean Program Management
Flexport
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Our Mission & Team
At Flexport, our mission is to make global commerce so easy there will be more of it. The Ocean Allocation & Yield team is at the heart of this mission, orchestrating the movement of thousands of containers across the globe. We are evolving from manual processes to a future where every allocation decision is standardized, automated, and optimized.
The Opportunity
As a Senior Associate, you will be a critical part of the team executing our strategy. You will be a key link between our operations teams and our technology, using your analytical skills to support the rollout of new, data-driven processes. You'll work at the intersection of our Commercial, Procurement, and Operations teams to help us measure and improve our cost-to-serve, client satisfaction, and overall yield. This role is perfect for a data-savvy operator who wants to make a measurable impact.
You will:
- Support the adoption of our core planning tools (FMT/BAE) by analyzing usage data, identifying opportunities for improvement, and assisting with global training and change management.
- Analyze the performance of our segmented product strategy (Standard, Deferred, Express), monitoring KPIs to ensure we are delivering on our service-level promises for reliability and speed.
- Gather and translate business needs from our operations teams into clear requirements for our Technology partners.
- Execute project plans and pilots designed to test and implement new, standardized processes across our global gateways.
- Develop, maintain, and iterate on the KPIs and dashboards that measure the health of our programs, from automation rates to On-Time Performance (OTP).
- Transform raw data into actionable business insights using SQL and data visualization tools to support data-driven decision-making.
You should have:
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- 5-7+ years of experience in ocean freight or in a business analyst, data analyst, or project coordination role.
- A strong analytical and systems-thinking mindset. You are skilled at understanding workflows, working with data, and identifying the root cause of a problem.
- Proficiency in SQL for data analysis and experience with data visualization tools (e.g., Looker, Tableau) to build insightful dashboards.
- Experience supporting new process or system rollouts. You know how to assist with change management and help a team adopt a new way of working.
- Bias for Action, Process, and Data: You're a structured thinker who is detail-oriented and excels at executing a clear plan.
- Excellent communication and interpersonal skills. You can work collaboratively with a wide range of global stakeholders.
- An obsession with client happiness. You understand that our operational performance directly impacts our clients' success.
- Courage to challenge the status quo. When you see something broken or inefficient, you are driven to help fix it.
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Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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