Location: Ballymena, Northern Ireland. ( This role will be based in the office 2 days per week)

Our implementation consultants play an important role in the on-boarding journey for our new clients. The consultant helps to understand how our customers work at a process level and to ensure the PlotBox product is implemented in a way to allow our customers to be fully functional from day 1.

You will be part of our Project Delivery division, and you will hold an integral and highly visible role in delivering the PlotBox solution to our customers across the globe.

You will wear many hats, understanding our customers business processes, designing and delivering a solution using system configuration and delivering successful training to our clients; this includes managing the training program, developing training plan/schedule, delivering both remote and onsite training to classroom and individuals.

You will also provide additional support to our clients on Go-Live prior to the handover to Support and will support updates and maintenance to the PlotBox Delivery Toolkit as a knowledge base to support solution design/configuration as well as training.

Travel throughout the UK, North America and Australia will be required in this role. (Travel is project dependant and initially may be 2-4 days per month)

Responsibilities:

The Implementation Consultant will be fully accountable for the preparation of our new customers to accept the PlotBox system into the operation. They will:

• Become a product/Platform expert in the PlotBox system to understand the operation and configuration of PlotBox as an internal specialist and expert
• Develop, document and communicate critical business processes for the customer to ensure the product is configured to perform in line with requirement
  • Design and deliver workshops to understand Business processes in line with the project requirements
  • Author the PlotBox Design specifications, capturing any design decisions made during the discovery and design phase.
  • Communicate all specifications to required stakeholders in the delivery process
• Setup & Configure the PlotBox solution based on a design specification that has been agreed with the Customer
  • Take ownership of the configuration spec to document
  • Communicate the configuration and design spec to the support team
  • Fully test the final configuration in line with the process and design spec in line with customer requirements
• Own the full training program for each client including all user levels
  • Document and train to a specific program developed to optimise the use and engagement of the PlotBox platform
  • Provide training materials and a training environment in line with requirements as per the Statement of Work
  • Work with the PM team to ensure the training is correctly scheduled in line with the overall delivery plan
  • Ensure each training is signed off by the customer
• Provide a final Standard Operating Procedure for each customer
• Provide support a part of the support function requirements as required
• Support project meetings as required
• Support the Customer Success Managers with existing customers as required
• Establish and maintain good relationships with the customer and all stakeholders
• Be required to support client meetings in different time zones

What we are looking for :

You will be focussed on delivering high quality outputs and be flexible and adaptive to the needs of the business. You will have the ability to work to project plans and manage your time effectively and will demonstrate a positive can-do attitude in all that you do.

You will also require the following skills and experience:

You will have:

• At least 2-3 years’ experience in the following:
  o Managing and delivering Software training programs, both online and in person
  o Software Solution consultancy
  o Client facing role
• Cloud Computing / SaaS experience would be particularly beneficial

Company Summary

PlotBox is the innovative cloud-based deathcare management solution that enables cemeteries, crematories and funeral homes to serve their families in the best way possible. We are very clear on our mission; to take away some of the pain for families dealing with death and those who serve them, provide our customers with more time for what matters.

Headquartered in Northern Ireland, with offices in the United States and Australia, our growing, 100-strong multidisciplinary team of experts provides our partners with the same professional levels of service, support and satisfaction across the globe. We live and breathe our core values – Tenacity, Teamwork and Trust.

We have a passion for tech and innovation, actively exploiting new and cutting-edge tools and technologies to enhance our product and skillset. We actively promote from within and our dynamic scale up culture ensures that proactivity and initiative are rewarded with excellent career opportunities, progression and mobility.

How would our team describe life at PlotBox? When asked to describe our company, they use words such as fun, respect, care, team spirit, family feel, trust, happy, listen, sense of accomplishment, flexibility, development.

We are proud that, for the third year running, we have received our Great Place to Work® Certification™. This follows our top ten ranking on the 2023 UK’s Best Workplaces™ in Tech list, as well as being named one of the 2022 UK’s Best Workplaces™ For Women, and one of the 2023 UK's Best Workplaces™ for Wellbeing.

Our staff have told us loud and clear that they love working for PlotBox; from the relaxed working environment to feeling truly valued in their roles. In addition, our purpose-driven mission and the sense of pride in doing what we do - to ultimately lessen people’s pain at the most difficult time of their lives - means a lot to our team.

Why should you join PlotBox ?

• We have a clear mission - and a sense of pride in doing what we do - to ultimately lessen people’s pain at the most difficult time of their lives; this means a lot to our team
• We are a global company with over 120 colleagues based across the UK, Australia and North America. You’ll undoubtedly broaden your understanding and appreciation of global operations
• We have a passion for tech and innovation, actively exploiting new and cutting-edge tools and technologies to enhance our product and skillset
• We are proud that, since 2020, we have received our Great Place to Work® Certification™ - our staff have told us loud and clear that they love working for PlotBox
• We have also been recognised as one of the UK’s Best Workplaces for Development™ 2024 - we invest in employee growth; we nurture every career.
• We are a truly diverse and inclusive workplace; we are proud to boast 43% femalé representation - which is almost double the average within the tech industry and helped put us on the UK’s Best Workplaces for Women listing in 2023
• Our focus on wellbeing and a supportive culture has seen us ranked on the UK’s Best Workplaces for Wellbeing list (2023 and 2024)
• One of our core values is trust; you are trusted to do your job without someone micro-managing - we expect people to give their best efforts in return

Life at PlotBox - we appreciate that we may not be the right workplace for everyone, so below we have laid out what life at Plotbox is really like so you can decide if a career at PlotBox is for you !

• We are a growing / scaling company - as such we don't always have everything neatly mapped out so you have to be comfortable with ambiguity sometimes
• A 40 hour working week and core working hours. We ask everyone to be at work during our core hours from 10-4pm but outside of that we have flexible start and finish times so you can balance your work hours around life’s commitments.
• Hybrid working - for most roles, our staff work 2 days per week in the office and we love the opportunity it gives us to collaborate face to face.
• We believe in continuous improvement - so that can mean change is a pretty constant thing for us - we need our people to embrace change as opposed to resisting it
• We believe feedback is crucial to development so we will create a safe environment where you can take onboard feedback and use it to improve - but we can't force you to take the feedback on board; that's your choice
• We will support and nurture you - but we need you to show initiative, be able to tackle problems, roll with the challenges and get stuff done
• There is no room for ego round here - everyone is here because they bring something to the table - all voices are heard and respected

And in case you still can’t decide, here are MORE benefits to joining PlotBox !

• We support our employees’ health and wellbeing with regular wellbeing initiatives and a health cash plan, access to EAP and additional counselling support
• Our life assurance policy ensures your loved ones are looked after should the worst happen *
• Our flexible benefits suite allows you to flex-up (or down) on on benefits depending on what is most useful to you and your family at the time
• We regularly undertake reviews of our benefits package to ensure we are offering the best package for our staff
• Career mobility and progression which is based on merit as opposed to ‘time-served’ as well as the opportunity to travel to our global sites and visit customers when they need us on the ground.
• Active social and charity committee - lots of social events throughout the year including a summer social, Christmas party, Easter events, quizzes, book club, walking groups, coffee mornings and many many more.
• We offer Cycle to work scheme and discounted gym membership if that’s your thing!
• Our staff referral scheme could see you bag a nice fee if you refer a friend who joins our team
• Quirky office set on a beautiful nature reserve with fully-stocked fridges and larders
• Free parking too!

* not applicable to Fixed term roles

PlotBox is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates regardless of race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic that makes you who you are.. All employment decisions are based on qualifications, merit, and business needs.

If you require any reasonable adjustment or wish to speak to a member of our Talent team about tailoring the recruitment process to your needs please email careers@plotblox.io stating the role you are applying for.